Our Custom Elearning Development Process
We speak with our clients at length:
- List the needs of the project; speak with the various stakeholders and ascertain client expectations and user needs at each level. [See #1 below]
- Stakeholders may be various team members beyond the obvious and immediate trainers
- Assessment criteria and the value of specific assessments may vary among stakeholders
- Perceptions of specific or general training needs may not be aligned
- Define delivery and "style" expectations
- Research available and expected technology (this critical step is often overlooked by larger elearning vendors). [See #2 below]
- Ascertain the technological "lowest common denominator" especially for off-site elearning
- Ascertain the actual technical competencies and comfort levels of trainers if ongoing in-house updates are foreseen
- Build "Relevant Delivery Technology Plan"
- Formulate initial production plan, develop initial storyboards, and get client approval.
- Begin Interface development and begin Asset development/acquisition.
- Assets could be in-house (previously obtained), by subscription (through a commercial service), studio developed (common for diagrams and animations), or a combination of the above
- Test for end user usability of interface and asset types and styles
- Be certain that all levels of users are tested
- Matrix option for cross usage of content and styles
- Continue production and usability testing. Use Iterative Deployment if at all possible
- Develop Tutorials and Help content (Glossaries, Master/Site Menus, etc.) and Test these
- Roll-out product (if unable to use iterative deployment) with Deep Client Support.
#1 Delivery options include: Online Synchronous; Online Asynchronous at Work (known technology); Online Asynchronous at Home (unknown technology); Classroom Supplemental; Jobsite Supplemental; "Refresher"; Just-in-Time/Any-Time; "When Convenient" (Executive Development); Reference Only; Supplemental Depth; Supplemental Reference; ITV Only, ITV Review
#2 Media options include: Text only; Text and Illustrations/diagrams/photographic images; Animation (Motion Diagrams/Instructions); Manipulables; Audio; Video; (VARK Supplemental Materials)
Our Design and Development Services Include:
- Onsite SME consulting (with content approval when appropriate)
- Graphic Design
- Interface Design
- Digital Imaging: onsite photography, offsite editing, labeling, compositing, etc.
- Technical Illustration/Diagrams
- Technical Animation (Motion Illustration/Process Illustration)
- Simulations (Software Simulations and/or Process Simulations)
- Video (onsite capture, offsite editing)
- Voice-overs and Royalty-free Music
- Assessments (Self-quizzes, Scored Quizzes, Simulations, Pass-Fail Assessments)
- Templates (for in-house additional content development)
- Instructional Design
- Usability Testing (probably more than you want, but this is where ultimate success lies)
We test for completeness of content (everyone does, but by asking SMEs rather than asking end users), but we also test for comprehension of diagrammatic data (just because I understand what the illustration shows doesn’t necessarily mean your ESL trainee does), Underlying Concepts (I ran into a significant training problem once with the difference between "width" and "thickness"), Deep Understanding / Synthesis (if gasoline, a hydrocarbon, powers your vehicle by combusting with air, what would that mean in a factory fire? How does that relate to the isobutene powered aerosol cans you routinely use on the assembly line?)
On pricing, however, there is an old truism from the graphic design field: Everyone wants it Fast, Good, and Cheap. You may pick any two.
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